If you have received a damaged product, we always offer customers a new one free of charge.
You can report your damage quickly and easily using the form below:
https://www.returnform.com/brightbeautyvanity
If you choose to report your damage via another communication channel, we will unfortunately still have to refer you to the above form.

We ship mirrors with DPD or FEDEX, the estimated delivery time to the UK is five to ten working days.

For large or extra fragile shipments we might use a pallet freight delivery services, which usually take five to ten working days to deliver depending on your location.

Shipping within the UK (United Kingdom) is always free of charge.

No, our products are delivered to the entrance of your home (door to door).

Yes. The return of our mirrors is free of charge.

The returns of our Vanity Stations and dressing tables is 199.95 pounds due to it’s size and weight.

You have 14 days to request a return for your order.

You have 14 days to return your order.

Pre-ordering means that we don’t have an item in stock at that given moment. By placing a pre order you make sure that when we get the product back in stock you will receive it. That way you won’t miss out on a re-stock.

Placing a pre-order also means that your product will take longer to arrive (because we don’t have it in stock at that given moment). The estimated shipping date is indicated on the product page.

We offer multiple safe paying options.

Please take a look at this page for all our paying options:

https://www.brightbeautyvanity.co.uk/service/payment-methods/

You can direct message us on our Instagram page (@BrightBeautyVanity), through chat (7:30-22:00) or you can send an e-mail to [email protected].

Complaints:

We always do our utmost to resolve your complaint as quickly and in a customer-friendly manner as possible. Complaints can be reported via the contact details on the contact page.

Disputes:

Disputes between the customer and the webshop about the conclusion or execution of agreements in connection with this company or the offering of products and services can be submitted to GeschilOnline, subject to the provisions below.

The European Union has set up an online platform (“OS platform”) for the out-of-court settlement of disputes under customer law, which the customer will soon be able to turn to. The platform can be found at http://ec.europa.eu/consumers/odr/. Online store's email address is: " [email protected]".